CQC Registered Manager – Supported Living (Young Adults and Adults with Learning Disabilities)

Job Title:                    CQC Registered Manager – Supported Living (Young Adults and Adults with Learning Disabilities)

Location:                    Peterborough

Reports to:                 Nominated Individual & Directors

Job Purpose:             A CQC Registered Manager plays a critical role in ensuring that health and social care services operate in compliance with the standards set by the Care Quality Commission (CQC). As the individual responsible for the day-to-day management of a care service, the registered manager is key to delivering high-quality, safe, and effective care. This guide outlines the primary responsibilities of a CQC Registered Manager and how to excel in the role. A CQC Registered Manager has a vital role in ensuring the success and compliance of a care service. By focusing on quality, safety, and continuous improvement, registered managers help deliver exceptional care while meeting regulatory requirements. With strong leadership and a commitment to excellence, a registered manager makes a meaningful difference in the lives of both staff and service users.

A CQC registered manager job description includes providing overall leadership, ensuring compliance with CQC regulations, overseeing staff and service delivery, and managing day-to-day operations to maintain high-quality, person-centred care. Key responsibilities involve implementing and reviewing care plans, monitoring staff performance, handling complaints, conducting care assessments, and leading a team of care professionals. Qualifications often require a Level 5 Diploma in Leadership and Management in Adult Care (or equivalent) and proven management experience in a regulated care setting. 

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A CQC Registered Manager is a designated person responsible for the day-to-day running and oversight of a health or social care service, ensuring it is safe, effective, caring, responsive, and well-led in compliance with all Care Quality Commission (CQC) regulations and the Health and Social Care Act 2008. The manager shares legal responsibility with the provider for meeting regulatory requirements.

Key Responsibilities

• Ensure that sufficient resources are available, appropriately allocated, and effectively utilised to maintain high-quality service delivery.
• Establish and maintain a robust record-keeping and document control system that complies with regulatory and organisational standards.
• Ensure that staff have clear procedures for referring individuals in our care for assessment when concerns arise, and that individuals are supported to self-refer when appropriate.
• Provide professional advice, guidance, and in-service training to staff regarding the care and support of individuals.
• Collaborate with the Responsible Person to uphold and continuously improve the quality of services through regular monitoring, audits, and process reviews.
• Prepare and submit comprehensive weekly reports to the Responsible Person.
• Lead the support teams, ensuring effective implementation of behaviour management strategies.
• Ensure that all risk assessments, support plans, and person-centred plans meet the highest standards of quality and compliance.
• Conduct regular audits and checks on records and documentation related to the people we support.
• Ensure adherence to all policies and procedures, including those relating to quality assurance, safeguarding, data protection, human resources, and health and safety.
• Oversee the preparation of staff rotas, manage resources efficiently, and minimise reliance on agency personnel.
• Foster positive and professional relationships with commissioners, external professionals, families, carers, staff, neighbours, and the wider community.
• Proactively identify opportunities to enhance and develop services, while addressing and challenging poor practice.
• Participate in the on-call rota, providing advice, guidance, and direct support as required.
• Manage all aspects of staff performance, including recruitment, supervision, appraisal, training, and, where necessary, disciplinary procedures.

The duties of a CQC Registered Manager are extensive and cover several key areas:

• CQC Compliance and Governance:
  • Ensuring the service meets all CQC Fundamental Standards and legal requirements at all times.
  • Preparing for and managing CQC inspections, including maintaining comprehensive, up-to-date records and evidence of compliance.
  • Implementing and reviewing robust policies and procedures in line with best practices and regulatory changes.
  • Reporting all required notifications to the CQC, such as incidents or changes in service.
• Care Management and Quality Assurance:
  • Overseeing the delivery of high-quality, person-centred care tailored to individual needs and preferences.
  • Ensuring all service users have individual care plans that are regularly monitored, reviewed, and actively involve them in the process.
  • Managing risks to the health, safety, and welfare of service users and staff, including conducting regular risk assessments.
  • Handling and monitoring complaints effectively, taking action to improve the service as a result.
• Staff Leadership and Management:
  • Recruiting, inducting, and managing a competent and sufficient number of staff.
  • Providing strong leadership, supervision, and support to foster a positive and inclusive workplace culture.
  • Identifying training and development needs and ensuring all staff receive appropriate and ongoing training to perform their roles competently, including in safeguarding and health and safety.
  • Conducting performance appraisals and managing HR issues such as absence or disciplinary matters in line with company policies.
• Operational and Financial Management:
  • Managing the day-to-day operations, including efficient resource allocation and staff rostering.
  • Monitoring designated budgets and ensuring the financial viability of the service.
  • Overseeing health and safety management, including infection control, fire procedures, and equipment maintenance.
• Communication and External Relations:
  • Building and maintaining strong, professional relationships with service users, their families, external agencies (e.g., local authorities, healthcare professionals), and the wider community.
  • Acting as the key point of contact for the CQC and other external bodies.

 Essential Skills and Qualifications

To become a CQC Registered Manager, an individual must be deemed “fit and proper” and demonstrate:

• Qualifications: The core qualification typically required is the Level 5 Diploma in Leadership and Management for Adult Care (or equivalent, such as a relevant nursing degree with management experience).
• Experience: Relevant experience in a management or senior role within a care setting is essential.
• Qualities: Strong leadership, communication, decision-making, problem-solving, and time management skills, along with empathy, integrity, and a commitment to continuous improvement, are vital.
• Legal Checks: A satisfactory enhanced DBS check and a full work history review are mandatory

A CQC Registered Manager is responsible for ensuring their care service fully complies with the Health and Social Care Act 2008 and CQC regulations. They must ensure services are safe, effective, caring, responsive, and well-led. Staying informed about changes in regulatory requirements is essential to maintain compliance. The manager must prepare for and effectively handle CQC inspections. They oversee the overall quality of care, ensuring it meets the individual needs of Supported Living (Young Adults and  Adults with Learning Disabilities) / for each service user. Developing, reviewing, and implementing personalized care plans is a key duty. Monitoring staff performance helps maintain consistent care standards. Feedback from clients, families, and staff must be acted upon to drive continuous improvement. The manager ensures all staff receive adequate training and professional development opportunities. Health and safety management is another core responsibility, including regular risk assessments. They must ensure infection prevention and safe premises for both staff and service users. Maintaining and updating policies and procedures to reflect best practice is critical. Finally, the manager must document evidence of compliance, engage positively with inspectors, and strive for outstanding CQC ratings.

24/7 Support UK Limited is committed to safeguarding and promoting the welfare of Young people, Young Adults and Adults and expects all staff, volunteers, and contractors to share this commitment. 24/7 Support UK Limited specialises in providing best-in-class care and support for Young people, Young Adults and Adults   and young people who have complex needs. We always endeavour to create a home environment that surpasses the needs of the Young people, Young Adults and Adults, enabling them to express their characters, feel safe and enrich their lives. Our homes are furnished, creating a real sense of comfort, safety, security and positivity.

The job description sets out the duties of the post at the time it was drawn up.  The post holder may be required from time to time undertake other duties as may be reasonably expected, without changing the general character of the duties or the level of responsibility entailed. 24/7 Support Limited reserve the right to amend this job description as and when required to meet the needs of associated regulations, company policies and procedures and business needs.