Location: ​​Peterborough (or) various other locations

Reports to: ​​Directors

Job Purpose: As Service Manager, you will lead, manage, and develop services in line with service objectives, operational standards, and 24/7 Support UK Limited’s strategic planning framework. You will be responsible for the development and delivery of the service, working collaboratively with children and young people who have learning disabilities, complex needs, emotional and behavioural disorders and issues, liaising with community partners and the Local Authority officials.

24/7 Support UK Limited is committed to safeguarding and promoting the welfare of children and expects all staff, volunteers, and contractors to share this commitment.24/7 Support UK Limited specialises in providing best-in-class care and support for children and young people who have complex needs. We always endeavour to create a home environment that surpasses the needs of the children and young people, enabling them to express their personalities, feel safe and enrich their lives. Our homes are furnished, creating a real sense of comfort, safety, security, and positivity.

Main Duties and Responsibilities

  • Overall responsibility for the day-to-day safe and smooth running and development of the service.
  • Responsible for referrals and maintaining positive links with placing authorities from the local council, to generate potential business leads on behalf of the company.
  • To manage and supervise residential care and semi-independent living support worker staff and residents.
  • To implement policies and procedures.
  • To ensure high quality person-centred support for people accessing the service to support their recovery.
  • To take responsibility for the management of safeguarding children and young people, risk, compliance and service governance and operational standards.
  • To help build and develop a high-functioning staff / team and implement training programmes for support worker staff members and team shift leaders.
  • To ensure that all queries are responded to in a timely and professional manner and that both customers and support worker staffs are well supported and responded to appropriately.
  • To ensure that files, both paper and electronic, and records of business activity are well-organised, saved securely and well maintained.
  • To assist support staff in identifying, reporting and co-ordinating the resolution of minor IT technical support.
  • To assist and co-ordinate the safer recruitment of support staff as and when required.
  • To assist in the maintenance of the organisational training matrix and set up training as required for staff members.
  • Assist in the management and tracking systems of raising invoices, chasing creditors, payroll and other company spendings.
  • Contribute to the company tender process as required.
  • Participating in home meetings and taking minutes as required.
  • To attend meetings and other events as a representative of the Company when required.
  • Adhere to the company’s policies, procedures, and team decisions.
  • Implement and contribute to the development of policies and procedures when required.


  • Experience of empowering, working, and engaging with young people to achieve positive outcomes.
  • Previous service managerial experience, preferably within a childcare organisation, an ability to motivate, support and supervise others and possess effective planning and organisational skills.
  • Recent experience (3 to 5 years) working as a Service Manager with experience in residential care and semi-independent living.
  • Experience in children’s safeguarding.
  • Minimum Level 5 Diploma in Management Children and Young people or Degree Equivalent.
  • Senior Management experience is desirable.
  • Full UK Driving Licence
  • The legal right to work in the UK


  • You must ensure that safeguarding underpins every aspect of your practice, and that the safety of each child in the company’s care is paramount.
  • You must report any practice that may put a young person at risk immediately to your line manager, or higher if appropriate as failure to do so will leave you in a position of equal responsibility for the incident as the perpetrator.
  • Ensure that good safeguarding procedures and principles are always in place and applied consistency.

Professional Practice

  • You will always provide a positive role model presenting yourself in a highly professional manner.
  • Participate in training and take responsibility for your own personal and professional development.
  • All members of staff are required to undertake that they will not divulge to anyone personal and/or confidential information to which they may have access during their work.
  • Participate in team meetings, supervisions, and annual appraisals in accordance with company policy.
  • To undertake any other such duties as required by the Directors commensurate with the grade of the post.

The job description sets out the duties of the post at the time it was drawn up.  The post holder may be required from time to time to undertake other duties as may be reasonably expected, without changing the general character of the duties or the level of responsibility entailed. 24/7 Support Limited reserves the right to amend this job description as and when required to meet the needs of associated regulations, company policies and procedures, and business needs.

Service Manager (Residential Care & Semi-independent Living) – Job Description Aug 2022

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